Shipping policy

Domestic Shipping (UAE)

Order Processing Time

All orders are processed within 1–2 business days for major cities in the UAE. Orders to the Western Region may take up to 5 business days.

Please note: orders are not processed, shipped or delivered on weekends or public holidays.

High-Volume Periods

During peak times or sales events, orders may be delayed by an additional 1 business day. If a significant delay occurs, our team will contact you by email or phone.

Shipping Charges and Delivery Estimates

Shipping Method	Estimated Delivery Time	Cost
NAS Express	Same day / 1 business day	Free for orders above AED 150; AED 25 for orders below AED 150
Dubai Courier	Same day	AED 25

Free shipping is available on domestic orders above AED 150. Free shipping does not apply to Qarshi and Hamdard products.

International Shipping

We offer worldwide shipping with complete documentation for customs clearance. Shipments may be delayed by 1–2 days due to customs regulations; our team monitors all international deliveries and coordinates with customs to avoid unnecessary delays.

Shipping Method	Estimated Delivery Time	Cost
DHL	4 working days	Free for orders above AED 450; AED 120 for orders below AED 450
UPS	4 working days	Free for orders above AED 450; AED 120 for orders below AED 450

Free shipping does not apply to Qarshi and Hamdard products.

Order Tracking

Once your order is shipped, you will receive a Shipment Confirmation email with tracking details. Tracking numbers become active within 12 hours of dispatch.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, we take full responsibility. Please contact our customer support team to file a claim, and share photos of any damaged items. We offer a full refund or a free replacement in such cases.