Privacy policy

At Luqmani Herbs, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect the information you share with us when you visit our website or buy from us. By using our website, you agree to the terms below.

Information We Collect

  • Contact details: your name, delivery and billing address, phone number and email address.
  • Order information: the products you view, add to your cart or buy, and your order history.
  • Payment information: payments are processed securely by our payment providers. We do not store your full card details.
  • Account information: if you create an account, your login details and preferences.
  • Messages: anything you send us by email, WhatsApp, phone or our contact form.
  • Device and usage information: your IP address, browser and device type, and how you use our website, collected through cookies and similar technologies.

How We Use Your Information

  • To process, deliver and support your orders, including returns and refunds.
  • To communicate with you about your order, account and customer service requests.
  • To send you offers and updates, if you have agreed to receive them. You can unsubscribe at any time using the link in our emails.
  • To keep our website secure and to prevent fraud.
  • To improve our website, products and services.
  • To comply with our legal obligations.

Cookies

Cookies are small data files stored on your device. We use them to keep your cart working, remember your preferences and understand how our website is used. You can control or delete cookies through your browser settings, but some parts of the website may not work properly without them.

Who We Share Your Information With

We do not sell or rent your personal data. We share it only with trusted service providers who help us run our business, such as:

  • Shopify, which hosts our online store
  • Payment providers that process your payments
  • Courier and delivery partners that deliver your orders
  • Service providers for email, customer support and website analytics

We may also share information when required by law or to protect our rights, our customers or the public.

Third-Party Content and Links

Our website may include embedded content or links from other websites, such as YouTube or Instagram. Those websites may collect data about you and use their own cookies. Please review their privacy policies for more information.

Data Retention

We keep your personal information only for as long as we need it to provide our services, maintain your account, and meet our legal, tax and accounting obligations.

Your Rights

You can ask us to access, correct or delete the personal data we hold about you, or to send you a copy of it. This does not include information we must keep for legal, security or fraud-prevention reasons. To make a request, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

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