Refund policy

Your satisfaction is important to us. Our Return and Exchange Policy is designed to make your shopping experience smooth and worry-free, and we are committed to delivering the highest quality herbal products to support your health and wellness.

Return Conditions

  • You must request a return within 7 days of delivery.
  • Products must be unused, in their original condition, and returned in the original packaging.
  • Custom-made or personalized remedies are non-refundable.

How to Request a Return, Exchange or Refund

Email us at info@luqmaniherbs.com with your order number, the product details and the reason for your return. Our team will respond quickly with instructions.

If your order arrived damaged, incorrect or defective, please contact us within 24 hours of delivery and include photos of the items.

If your return is a result of our error (for example, an incorrect or defective product), we will cover the return shipping costs. You will need to provide a copy of your receipt or packing slip.

Return address: Please only return items to the address provided by our support team.

Exchanges

  • Exchanges are only accepted if the product is unused, unopened and in its original packaging.
  • Customers are responsible for the return shipping costs on exchanges.

Refunds

Refunds are issued for:

  • Products with quality issues
  • Items that arrived with broken seals or damaged packaging

Once your returned item has been received and approved, your refund is processed within 3–4 business days. Please allow up to 5 business days for the return to reach us. Refunds are transferred directly to your bank account.

Order Cancellations

Once your order has been confirmed (by phone call or self-verification) and dispatched, it cannot be cancelled. If you wish to cancel, please contact us immediately after confirmation.

Contact Us

General Policy

Luqmani Herbs reserves the right to refuse a return or exchange if the conditions above are not met. Our goal is to ensure fairness and transparency while prioritizing customer satisfaction.