Products
Are your products original?
Yes. We have been supplying authentic herbal products since 1996, and every product is sourced and quality-assured by our team, following GMP and ISO quality practices.
How do I use a product?
Each product page has a “How To Use?” section with directions. Always follow the directions on the label.
Can I take these products if I have a health condition or take medication?
Our products are traditional herbal and food products, not medicines. Please consult your doctor or a qualified practitioner before use, especially if you are pregnant, breastfeeding, have a medical condition or take medication.
How should I store my products?
Keep them tightly closed in a cool, dry place away from direct sunlight and moisture, and out of reach of children.
Orders & delivery
Where do you deliver?
We deliver to all seven emirates of the UAE. For delivery outside the UAE, please contact us first.
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery usually takes 3–7 business days after dispatch, depending on your location.
Is delivery free?
Yes, delivery is free across the UAE on orders above AED 150. For smaller orders, the delivery charge is shown at checkout.
How can I track my order?
We send tracking details by email or SMS as soon as your order ships.
What payment methods do you accept?
All available payment methods are shown at checkout. Prices are in AED and include VAT.
Returns
Can I return a product?
Unopened, sealed products in their original packaging can be returned within 7 days of delivery. For hygiene reasons, opened products cannot be returned. See our Refund Policy.
My order arrived damaged or incorrect. What should I do?
Contact us within 48 hours of delivery with your order number and photos, and we will replace the item or refund you.
Still have a question?
WhatsApp us at +971 55 519 2114 or email info@luqmaniherbs.com.